SwiftComply

Backflow Auto Accept

Service Provider Email Notifications - Issue & Upcoming Fix

SwiftComply has introduced updates to the Backflow system to improve accuracy and consistency in how certifications are managed across organizations.

Backflow Certification Management Updates

SwiftComply Backflow

Communication Table:

Creating a New Communication Type:

Creating a Communication Template:

Using the Communications Word Processor

Previewing & Publishing your Communication:

Cloning A Communication Text:

Unpublishing/ Deleting a Communication:

Creating/Sending Ad Hoc Notices:

Downloads Dashboard: Viewing and Sending Communications

Feature: Rebuild Notice Info

Troubleshooting: Single Downloaded Communication Issue

Merge Fields For Communications

How to create an adhoc or one time communication while inside of a location or assembly record.

Creating a One Time Communication in a Location or Assembly Record

Below you will find our Knowledgebase section devoted to SwiftComply Backflow Communications.


Communications: Comms 2.0

Migrating to SwiftComply Backflow: An Overview

Setting Up For Success: SwiftComply Backflow

Managing Type II Assemblies in SwiftComply

SwiftComply Backflow 101

Tips and Tricks for Backflow Tester Success

Migrating your Data from XC2 to SwiftComply Backflow

Communications 2.0 Training (3.31.22)

Notifications: Best Practices (6.28.22)

Backflow Training Videos

Colorado State Report Training

Washington State Report Training

Michigan State Report Training

California State Report Training

Florida State Report Training

Massachusetts State Report Training

Product Owner Bobbi Winterowd takes you through how the various state reports are populated in SwiftComply Backflow. Questions? Let us know at support@swiftcomply.com

SwiftComply Backflow State Report Trainings

June 2025-Compliance records reflect the latest accepted report. Labels, headers, and filters updated for clarity and consistent reporting.

SwiftComply Backflow Product Updates - June 2025

March 2025 - Our latest update includes improvements to user settings, reporting functionality, and messaging for a smoother and more efficient experience.

SwiftComply Backflow Product Updates - March 2025

February 2025 - Easy Navigation from Assembly Records to Location and more updates!

SwiftComply Backflow Product Updates - February 2025

December 2024 - Export your data, your way with new export options for greater flexibility

SwiftComply Backflow Product Updates - December 2024

November 2024 - Export your data, your way with new export options for greater flexibility

SwiftComply Backflow Product Updates - November 2024

October 2024 - Manage your data and user directories more efficiently with our latest update enhancing data navigation

SwiftComply Backflow Product Updates - October 2024

SwiftComply Backflow Product Updates (02.15.23)

SwiftComply Backflow Product Update 11.29.22

SwiftComply Backflow Product Updates (June 2022)

SCBF Product Update (02.16.22)

April 2025 - New Contact ID for billing sync, simplified test kit calibration, and "Send Back Report" button restored for clarity.

SwiftComply Backflow Product Updates - April 2025

Recordings from our webinars and recent product updates.

Product Updates

Dashboard Overview

Dashboard Widget Guide

Dashboard Settings

A complete walkthrough of creating Service Provider user accounts, including Testers and their Admins

Adding a Service Provider User (Tester/Admin)

Creating an Org User

Editing a User Profile

Users

Adding/Editing Service Providers

Learn how to view, add, edit, or delete test kits and calibrations for Service Providers in SwiftComply Backflow.

Service Provider Test Kits

Service Provider Contacts

Here's a list of email templates which will help you communicate with your testers throughout the tester onboarding process.

Tester Communication Templates

Service Providers

Deleting a Test Report

Adding a Test Report

Filtering/Accepting/Rejecting Test Reports

Test Reports

Checking for Duplicate Assemblies

Adding a New Assembly

General Assembly Navigation

Assemblies

Location Contacts

Assembly Locations

General Location Navigation

Locations

Surveys

Dashboard Widget Reporting Guide

An overview of how to utilize the Reporting tab within SwiftComply Backflow

Reporting within SwiftComply Backflow

Reporting

Communications 2.0 Overview Video

SwiftComply automatically prevents duplicate communications from being sent too frequently.

Duplicate Communication Suppression

Communications

Notifications

A walkthrough of how to approve new users that have registered with your organization.

Approving New Service Provider Users in SwiftComply Backflow

Contacts

SwiftComply Mobile Setup

Single Sign On- Set-Up

Sending System Emails from a City Email Address

Logging In

Settings

Find answers and get help from Intercom Support and Community Experts

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