Skip to main content

Tester Profile & Certification Updates

We’ve updated the Tester Profile to give you clearer control over your certifications and better visibility into what each water authority requires. These changes also ensure test report submissions meet current certification rules.

Updated this week

Topics

1. My Certifications

This tab allows you to manage your own certifications.

  • Add, edit, or delete your certifications

  • Any changes you make will be sent to all organizations you work with

    • All orgs currently allow tester-submitted updates

  • If you add a certification for an agency you already have in the system, you’ll see a warning that the new entry will overwrite the previous one

  • If you edit or delete a certification, you’ll be warned about which organizations will receive those changes

2. Organization Copies

This tab shows how your certifications match the requirements of each water authority you report to.

  • Dropdown menu to switch between organizations (if you work with more than one)

  • A clear box shows each required certification and your status against it

  • These certification copies may come from:

    • Your “My Certifications”

    • Or the organization itself

  • You cannot edit certifications on this tab (they are read-only)

Test Report Submission Rules

Certification expiration dates are fully enforced when submitting test reports.

What’s required to submit a test:

  • A non-expired certification

  • That meets the specific certification requirements of the water authority

  • Certification must be valid on the day the test was performed

    • (Not the day you’re entering the report)

What happens if your certification doesn’t meet the requirements?

  • You can save the test report

  • But you cannot submit it until you update your certification

  • A small number of testers may now be blocked from submitting tests if they had been submitting using expired certifications before

    • Water authority contacts were notified if this affected 15+ testers

Summary

These updates make it easier to understand:

  • Which certifications you have

  • Which certifications your organizations require

  • Whether you’re eligible to submit a specific test report

Did this answer your question?