SwiftComply

Backflow Testers

Logging in as a Backflow Tester or Service Provider after completing the Backflow Registration Form

Logging Into SwiftComply After Registration

Introducing Finn, our AI-powered support chatbot, explaining how it uses knowledge base articles to provide fast, accurate assistance.

Introducing Finn: Your AI Support Assistant

Getting Started

Why can't I log in?

I requested a password reset but I didn't receive a reset link in my inbox. What should I do?

What should I do if I find a serial number/ location mismatch?

How do I update my tester's certifications or add testers?

How do I attach photos/documents to test reports?

How do I print my test report?

While SwiftComply isn't an app based software, there is an easy way to add a shortcut to you mobile devices homepage that allows easy access

Saving SwiftComply on your Mobile Device Home Screen

How to best manage submitting data for multiple cities/organizations that utilize SwiftComply's Compliance Software

Using SwiftComply for Multiple Cities/Organizations

Who should you contact for help?  Here's a helpful directory of which team you should contact to get the best answer.

Should I Contact My City/Regulator or SwiftComply?

Need a refund from a test report you submitted? Follow this workflow to succesfully complete a refund request.

Requesting a Refund for a Test Report

This is a quick tutorial to guide you through the process of changing your name within your SwiftComply account.

How do I Change My Name on My Account?

Frequently Asked Questions

A walkthrough of steps you can take to troubleshoot any login issues

Troubleshooting Login Issues - SwiftComply Backflow

Read if you need to add, edit, or update your Test Kit or your Test Kit Calibration.

Adding/Updating Test Kits & Test Kit Calibrations

Need to pay for your test report(s)? Follow these steps to successfully pay for your reports and complete your submission.

How to Pay for Backflow Test Reports

How to add, edit, and delete tester certifications and how to see if your cert has been approved by the city.

Adding & Updating Tester Certifications

A walkthrough on changing your password in SwiftComply Backflow when you're logged into your SwiftComply account.

How to Change your Password While Logged Into SwiftComply

How to log out of your SwiftComply Service Provider/Tester Account

Logging Out of SwiftComply Backflow

A quick guide to changing your email address in SwiftComply Backflow

How Do I Change My Email Address?

Account

Test Report Entry

SwiftComply's best practices to avoid duplicate records and to avoid potential fees.

Avoiding Duplicate Entries

Test Report History

Save time submitting multiple tests at a single location by using the button New Report At Same Location.

Efficiently Submitting Multiple Tests at the Same Location

A walkthrough on how to report repairs or cleanings when completing a backflow assembly test.

How to Report Repairs & Cleanings in SwiftComply Backflow

A walkthrough on how to report a replacement assembly to your city/organization in SwiftComply Backflow.

How to Report a New or Replacement Assembly in SwiftComply Backflow

Test Reports

Dallas, TX Tester Training

Houston, TX Tester Training

Park City, UT Tester Training

Vancouver, WA Tester Training

St. Louis County, MO Tester Training

Tester Training Recordings

2 New Features to Help Testers Report!

Explore SwiftComply's Latest Backflow Updates!

Navigating the Service Provider Table

General Navigation of SwiftComply Backflow

SwiftComply Test Report Updates - March 2026

Software Updates from SwiftComply Backflow

Product Updates

Find answers and get help from Intercom Support and Community Experts

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