Not receiving a password reset link can be frustrating. Below are some helpful tips for a resolution.
Ensure the email address you sign in with is the same as the email address that you signed up to SwiftComply with.
Note: If you did not receive a welcome email when you signed up then it is likely you were onboarded with an incorrect email. Contact support@swiftcomply.com for assistance.
Check your SPAM and Junk inbox.
Note: If your IT department has quarantined correspondence from SwiftComply you will not see them in your SPAM or Junk inbox. Check-in with your IT department to remove any firewall blocking SwiftComply emails.
Make sure you are at the correct website, if you are in city.c3swift.com you are at the WRONG website, please navigate to the website listed in your Welcome email.
Check with your IT department to make ensure that the SwiftComply domain and IP address have been approved.
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