Access: Service Providers
Overview: Basics on adding to your account balance and paying for passing tests.
Topics:
Payment Processing Video Walkthrough
Adding Money to your Account Balance
If you'd like to add a balance/credit to your Service Provider company account, follow the steps below.
Any money added to your balance will be available to everyone in your Service Provider company. This is a great tool to utilize if there are testers/users in your company that don't have access to a credit card.
To add a balance to your account, select the green Make a Payment button at the top of your screen. This will take you to the Payments screen.
Click the Green Plus Sign next to your account balance. This will prompt a window to open.
Enter the amount of money you'd like to add to your account. Click the green Add button. This will take you to the checkout screen.
Please Note: There's a minimum payment of $5.00 when adding to your balance.
Enter your payment information using your desired method and select Pay.
Please Note: Swift Comply uses a 3rd party payment processing and your credit card information is not saved in the SwiftComply system. You have some options of using the Stripe system, Google Pay, or Link.
You will be taken back to the Payments page and your balance will be updated with the added amount.
*Click on the Image to englarge the walkthrough
Paying for Passing Test(s)
To pay for one or multiple passing tests, select Make a Payment at the top of your screen. This will take you to the Payments screen.
If you work for more than one service provider, click the service provider dropdown and choose which service provider tests you'd like to view.
Using the middle drop down, select if you would like to see only the tests submitted by you, or if you'd like to see all of the tests submitted by all testers at your company.
Click the checkboxes to select which tests you'd like to pay for. If you want to pay for them all, click the checkbox at the very top.
Select Pay For Tests.
You'll receive a pop up asking to confirm that you're wanting to pay for the selected tests. Click Yes to confirm. The total amount of your paid tests will be subtracted from your total balance.
Payment Refund(s)
Refunds are distributed through our third-party payment system, Stripe.
To receive a refund, we will need you to identify the serial number(s) for each backflow assembly test report(s) you need to be reimbursed for, a copy of each corresponding payment receipt(s), and the reason for which you need reimbursements for each.
If you need to request a refund, please contact SwiftComply Support by email at support@swiftcomply.com or by phone at (619) 304-6022.