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Requesting a Refund for a Test Report

Need a refund from a test report you submitted? Follow this workflow to succesfully complete a refund request.

Updated over 2 months ago

Access: Service Providers

Overview: This article will cover all topics regarding backflow test refund requests including eligibility, the request process, and how to avoid needing a refund.

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Refund Eligibility

Refunds are available to service providers within 60 days of the date of payment.

If a test has been rejected by the city/regulator, it is not eligible for a refund.

It's the Service Provider/Tester's responsiblity for ensuring the data they're entering into SwiftComply is accurate and following proper procedures. SwiftComply will not accept refund requests stemming from failure to follow proper precedures or exercise due diligence. When in doubt, please reach out to your city/regulator for best practices.

How to Submit a Refund Request

  1. To submit a refund, you'll need to make sure you have all of the following information:

    • The Date the payment was processed

    • The Email Address associated with the original payment

    • The Serial Number for the tested assembly

    • The Receipt Number

    • A Copy of the Receipt

    • The Reason for the Refund Request

  2. Once the above details are collected, you can submit your official refund request through our Refund Request Form Here. The SwiftComply team will review and determine if the request is eligible for a refund.

    Please Note: Tests that were rejected due to avoidable errors or negligence in adhering to submission protocols will not be eligible for refunds.

Processing Time of a Refund Request

Once we receive your refund request, the SwiftComply team will diligently review it and determine eligibility within 5-10 business days. Approved refunds will be processed weekly and will be refunded to the original method of payment.

Preventing Duplicate Entries

To help minimize the need for refunds, we urge Service Provider Users (Testers/Admins) to familiarize yourselves with our best practices for submitting backflow tests into SwiftComply.

Our Knowledge Base has lots of great articles to reference if you're not sure of the proper procedures and when in doubt, it's best to reach out to your city/regulator to get their preferred method of receiving these records.

FAQ

Is there a Processing Fee for Refunds?

When submitting your refund request, you'll have the following options:

Receive a credit to your Stripe account. This option will add money back to your SwiftComply balance and will be available the next time you need to submit a test report. There is no processing fee charged when choosing this option.

Or

Receive a refund to the original form of payment. This option will send the refund directly to the credit card you used when checking out. There will be a 15% processing fee imposed when choosing this option.

What is Stripe?

Stripe is a 3rd party payment vendor that processes all of the payments for SwiftComply. SwiftComply does not store any payment information on it's platform. For more information about Stripe, you can view their Privacy Policy here.

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