As a Service Provider User, you cannot update other users' certifications. Only the individual tester can update their own certification.
How do I update my own certification?
While logged in to your account, you can update your certification by navigating to the profile settings at the top right corner of the page.
For detailed instructions on how to update a certification, please see User Profile and Certifications.
How do I add new testers?
To make a request to add a new tester or user please contact your water authority directly to have your new tester onboarded.
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