There are a few reasons why you are not able to log in. The error message or response from the system is your biggest clue. However, before reaching out to support it is best to check the following:
Are you using the correct URL?
Each water authority has a unique URL to access the system. It is important that you check your browser URL matches your water organization and state. You should have received an email for each water authority with a link to the system. If you use the wrong URL, you will be denied access.
If you cannot locate the correct URL or welcome email, please contact SwiftComply Support.
Are you using the correct email address?
Your SwiftComply login is the email address you listed at registration.
Check your inbox for the original Welcome email from Support. If you did not get a Welcome email with login instructions, please reach out to your water authority.
It is always helpful to check your email address for the correct spelling.
Do you have access?
If you have not received a welcome email from SwiftComply it is likely you do not yet have access. Reach out to your water authority for onboarding instructions.
Are your cookies enabled/cache cleared?
Cookies can be an optional part of your internet experience. If you so choose, you can limit what cookies end up on your computer or mobile device. Enabling cookies can streamline your experience using SwiftComply.
Click here to learn how to enable cookies and clear browser cache.
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