Table of Contents
1. Check Your Account URL (Instance Key)
The most common login issue is using the wrong URL or Instance Key.
Your CloudCompli login URL looks like this:
[company].compli.cloud
Replace
[company]with your organization’s name or abbreviationYou can find this in your original user invitation email
Or visit cloudcompli.com > Login and select your instance
2. Expired Invitation Email
User invitation emails expire after 72 hours. If:
Your account does not exist
Your email isn't recognized
It’s likely the invitation has expired. Contact your administrator or SwiftComply Support to request a new invitation.
3. Forgot Username or Password
If you’ve forgotten your login credentials:
Go to your CloudCompli login page
Click “Forgot your username or password?”
Enter the email address used to create your account
Follow the instructions in the email you receive
If the email is not found, reach out to your account administrator for assistance.
4. Still Need Help?
If you're still unable to log in after following these steps, contact SwiftComply Support for further assistance.