Overview
Heads up: most cities don't charge a submission fee. This article only applies if the specific city you're reporting to has set a price per report. If you don't see a price or a Pay and Send button on your reports, you can ignore this article -- your reports go through automatically when you save them.
When a city does charge, your compliance report saves in a Not paid state and won't reach the city until you pay. This article walks you through paying with a card, sending the report, and finding the receipt afterward.
Before you start
You've already filled out the report (the equipment serviced, gallons, manifest number, etc.). For the report itself, see Submitting a Compliance Report (Manifest) to a City.
You can pay with a credit/debit card. SwiftWorks doesn't currently accept ACH, checks, or other payment methods for compliance fees.
You can save a card on your account and reuse it for future reports, or add one fresh each time.
Card payments go through Stripe, the same payment service used by companies like Lyft, Shopify, and DoorDash. SwiftComply never sees or stores your card number. Stripe keeps your card on file securely so the next time you pay, you can just pick the saved card and click Pay and Send -- without typing your card details again.
Paying for and sending a report
Open the report. You can get there from the customer's location page or from Compliance → Reports in the SwiftWorks navigation.
Find the Price per submission section. This is where the city's fee shows up. The amount and currency come from the city's settings.
Pick how you want to pay:
If you've used a card on SwiftWorks before, it's listed -- select it.
If you haven't, click Add a card and enter the card details. The card is saved on your account so you can reuse it.
Click Pay and Send.
SwiftWorks charges the card and, on success, immediately delivers the report to the city. The report status moves from Not paid to Sent.
If the card is declined, the report stays in Not paid and the city does not receive it. Update or replace the card and click Pay and Send again.
Confirmation and receipts
After payment succeeds you'll get an email confirmation that the report's payment was received and that it's been sent to the city.
The amount paid stays on the report record so you can reference it later.
Submitted, paid reports show in your Reporting History list inside Compliance.
Finding reports that still need payment
Open Compliance → Reports in SwiftWorks.
Filter Payment status to Not paid to see every report that's been saved but hasn't been paid for or sent.
Open any report in the list and use the Pay and Send button to finish it.
FAQ
Q: Why don't I see a price or a Pay and Send button on my report?
A: That city doesn't charge a per-report fee. When the price is zero, SwiftWorks skips payment and sends the report immediately on save. There's nothing for you to do.
Q: I've already paid -- why is the report still showing Not paid?
A: If the report shows Not paid, the charge didn't go through. Check your email for a payment confirmation, then refresh the report. If you still see Not paid, contact support@swiftcomply.com with the report number and the date you paid.
Q: Can I pay for several reports at once?
A: Not in bulk -- each report is paid individually so the fee can be tied to a specific submission. If you have a stack to send, work through them one by one in the Reports list.
Q: My card was declined. What happens to the report?
A: Nothing changes. The report stays in Not paid and isn't delivered to the city. Update the card or pick a different saved card and click Pay and Send again.
Q: Can I get a receipt for my records?
A: The payment confirmation email is your receipt. The same amount is also stored on the report itself, which you can review any time from your Reporting History.
Q: I sent a report I shouldn't have. Can I get a refund?
A: Once the report has been delivered, refunds aren't automated. Contact support@swiftcomply.com with the report and the reason -- they'll work with the city if a refund or void is appropriate.