Who this article is for: Service Providers
Overview
Service Providers who work across multiple cities or utilities can access each organization's SwiftComply environment separately. Each organization maintains its own data, settings, and requirements. This article explains how to switch between organizations, what varies between them, and how certifications and test kits are managed across multiple environments.
How Multiple Organizations Work
Each city or utility that uses SwiftComply operates its own independent environment. This means:
Assembly, location, and test report data is separate per organization.
Compliance rules, form configurations, and notification settings are configured independently by each organization.
Your account may be associated with multiple organizations, but each one manages its own tester records and approval processes.
Connecting to Additional Organizations
Since every city handles tester registration a little differently, we're here to help. Email us at help@swiftcomply.com with the city you need to register with, and we'll follow up with everything you need to get started.
Switching Between Organizations
When you log in, you may see an organization selector if your account is linked to more than one organization.
Select the organization you want to work in.
To switch to a different organization during a session, use the organization switcher (if available) or log out and log back in, selecting the other organization.
📝 The available method for switching between organizations may vary depending on your account configuration.
Certifications Across Organizations
Each organization manages its own tester records and certification requirements.
Your certification may need to be on file with each organization separately.
If a city requires your certification before you can submit test reports, upload or verify your certification within that organization's environment.
Certification expiration dates and renewal requirements are tracked per organization.
Test Kits and Calibrations
Test kits are tied to your Service Provider company account.
Calibration records travel with the test kit, but individual organizations may have their own calibration approval process.
Some organizations may require you to verify or re-submit calibration documentation within their environment.
Test Reports
Each organization configures its own test report form based on local regulatory requirements.
The fields, required information, and submission rules may differ between organizations.
Review the form requirements for each organization before submitting test reports.
💡 Before starting work in a new organization's environment, review their specific form layout and required fields. This helps you collect all needed information during the on-site test.
Payment Settings
Payment requirements and settings vary by organization.
Some organizations may require payment for test report submissions, while others do not.
Payment methods and billing configurations are managed within each organization's environment.
Check each organization's payment requirements to avoid submission delays.
FAQ
Q: Do I need separate login credentials for each organization?
A: No. Once you’ve been registered to a city, your SwiftComply account can be linked to multiple organizations. You use the same login credentials and switch between organizations as needed.
Q: Will my test reports from one city appear in another city's system?
A: No. Test reports are specific to the organization where they are submitted. Each city or utility maintains completely separate data.
Q: Do I need to upload my certification for each organization?
A: It depends on the organization. Each city manages its own tester records, so you may need to have your certification on file with each one separately.
Q: Can I view all my organizations at once?
A: No. You work in one organization at a time. Use the organization selector or log out and back in to switch.