SwiftComply

Backflow

How-to articles for Backflow Authority Users

Authority Users

Learn how to add a new backflow assembly, edit its details, and set it to inactive in SwiftComply.

Adding, Editing, & Inactivating an Assembly

How to move assemblies between locations and replace assemblies in SwiftComply Backflow.

Moving and Replacing an Assembly

How to navigate an assembly record — the header, info cards, and the seven tabs on the detail page.

Navigating an Assembly Record

A complete walkthrough of the Assemblies table — search, filters, advanced filter builder with groups, saved views, columns, and CSV export.

Searching, Filtering, & Exporting Assemblies

The Overall Compliance statuses for a backflow assembly, where you see them, and what determines which one shows.

Understanding Assembly Compliance Status

How Custom Properties and State Report Properties work on assembly and location records, and how to update their values.

Using Custom and State Report Fields on Assemblies and Locations

How to upload, view, and manage files on an assembly record — including the Attachments tab, image carousel, and detail modal.

Managing Assembly Attachments

How to use the Notes tab on an assembly record — adding, editing, pinning, and deleting notes, and attaching files to notes.

Adding and Managing Notes on an Assembly

Assembly Management

What Auto Accept does, the checks it runs in order, and what to look at when a report you expected to auto-accept didn't.

Auto Accept Overview

Auto Accept

How Billing Sync imports data from your external billing system into SwiftComply and what to expect when running one.

Billing Sync Overview

How to format the Billing Sync CSV: field names, required fields, valid values, row rules, defaults, and how blank values are handled.

Preparing Your Billing Sync CSV Upload File

Billing Sync

How to review testers, approve or deny them, and manage your organization's copy of their certifications in SwiftComply.

Managing Tester Certifications (Authority)

Certifications

How to create and edit Communication Types and Templates, including the full list of merge fields you can use in the body.

Building & Editing a Communication Type and Template

What batch communications are, when to use them, and how they differ from auto-generated notices.

Overview of Batch Communications

How to create a communication type and template specifically for use with batch communications.

Creating a Batch Communication Type and Template

Step-by-step guide to creating, generating, and sending a communication batch from the Assemblies page.

Creating, Filtering, and Sending a Communication Batch

Auto-generate communications when a test or survey is accepted with a failed result — set the trigger, timing, and failure-detail merge fields.

Setting Up Communications for Failed Tests and Surveys

How to send, download, or remove communications in the Unsent Communications queue.

Downloading, Sending, and Managing Unsent Communications

What generated communications are, why they're generated, and why they do not send automatically.

Overview of Communications

How to create a one-off communication log in SwiftComply using the Create Log button, for any notice that isn't driven by a generated Communication Type.

Sending a One-Time Communication

Communications

Learn how to add, edit, and manage contacts associated with locations in SwiftComply Backflow.

Managing Contacts within SwiftComply Backflow

Contact Management

How to search, filter, adjust columns, and export data on the Locations, Contacts, Test Reports, Surveys, and Communications tables.

Searching, Filtering, & Exporting Data

Data Management

Add authority users, edit their details, control their login access, and choose the right role for each user.

Adding & Managing Authority Users

Add SPF, DKIM, and DMARC records to your domain so SwiftComply Backflow emails are sent from your organization's email address.

How to Send SwiftComply Emails from Your Domain

How to add and manage Service Provider companies — the testing companies that submit test reports to your organization.

Adding & Managing Service Provider Companies

What each section of the Settings page does, what you can do yourself, and what requires a SwiftComply admin.

Navigating Organizational Settings

Learn how to navigate the SwiftComply dashboard, use widgets, and create custom dashboards.

Navigating the Dashboard

Getting Started

How to add, edit, and navigate location records, including the Assemblies, Contacts, Comms, Surveys, and Compliance History tabs.

Managing & Navigating Locations

Location Management

How SwiftComply calculates Next Test Due dates and determines compliance after a test report is accepted.

Compliance Rules

How state reporting works in SwiftComply Backflow — the end-to-end flow, what to watch for, and how to keep your data accurate throughout the year.

How State Reporting Works in SwiftComply

A breakdown of the reports available in the Reporting area, what each one shows, and when to use it.

Reporting Options

How to view your state's backflow report in SwiftComply, resolve data quality flags, and save a copy for your records.

Running and Generating State Reports

What the Compliance History tab shows, the two places you'll find it (assembly and location), and how to read each entry.

Understanding Compliance History

What Next Test Due and Last Test Result mean, when they update, and how to find assemblies that need attention.

Understanding Test Due Dates and Last Test Results

Reporting & Compliance

How to review, accept, and reset backflow hazard surveys submitted by your testers.

Reviewing and Accepting a Survey

Understand how survey compliance status and expiration are tracked at the location level.

Understanding Survey Compliance at a Location

Surveys

How to review and approve test kit calibration reports submitted by your testers.

Reviewing/Approving a Test Kit Calibration

Understand test kits, calibrations, and how they connect to backflow test reports.

Test Kits & Calibrations Overview

Test Kits & Calibrations

How to review, accept, reject, and reset test reports in SwiftComply Backflow.

Reviewing, Resetting, Accepting and Rejecting Test Reports

How to review a tester-submitted assembly replacement on the test report — accept to link the old and new assemblies and apply your keep/inactive choices, send it back, or reject…

Reviewing a Replacement Assembly from a Tester

How to read the capture date, location, and colour flags shown on photos attached to a test report or survey.

Photo Capture Dates and Location Flags on Test Reports

Test Reports

How to add, approve, and manage Service Provider user accounts — the testers who submit test reports to your organization.

Managing Service Provider Users

How tester approval works in SwiftComply Backflow — what it controls, how to approve or deny a tester, and what testers can do at each status.

How Tester Approval Works

Service Provider Users

Service Providers

A quick intro to SwiftComply Backflow for testers and service provider companies — what we do, how you'll use the system, and where to go for help.

What is SwiftComply Backflow?

Manage test reports and certifications across multiple city or utility organizations.

Using SwiftComply for Multiple Cities

How to add a SwiftComply shortcut icon to your mobile device home screen for quick access to the portal, on both Apple and Android devices.

SwiftComply Mobile Setup

How to reset your SwiftComply Backflow password and clear your browser's cache to resolve login issues.

Troubleshooting Login Issues

How to update your name, phone, job title, and password from your SwiftComply profile — and what to do if you need to change your email.

Updating Account Details Within SwiftComply

How backflow testers register for a SwiftComply user account through their city's Tester Registration Site.

How to Add a New User

Account Management

How Service Providers search for locations and assemblies when starting a test report.

Searching for a Location or Assembly to Test

How to submit an assembly replacement with your test report — flag the one you're replacing, add the new assembly, and submit them together for the authority to review.

Replacing an Assembly When You Submit a Test Report

Why SwiftComply blocks a backflow test report submission — calibration, certification, tester, and date errors — and how to fix each.

Why Your Backflow Test Report Won't Submit

How Service Provider users reset a submitted test report back to In Progress.

Unsubmitting a Test Report

How Service Providers create new locations and assemblies during the test report flow.

Adding a New Assembly or Location

How to submit a backflow test report as a Service Provider.

Submitting a Test Report

Learn how to search, filter, sort, and export your submitted backflow test reports — plus what each status means.

Navigating the Test Report Table

How to find, view, download, and manage previously submitted test reports in SwiftComply.

Test Report History

How to submit a backflow hazard survey in SwiftComply from the tester portal.

Submitting a Survey

Submitting Surveys in SwiftComply Backflow

Learn when and how to pay for completed test reports as a service provider in SwiftComply.

Paying for Completed Test Reports

Learn how to view receipts, request refunds, and update your email in Stripe as a service provider.

Test Report Payment Receipts and Refunds

Articles about paying for Test Reports and Stripe, out 3rd party billing software

Test Report Payments

How to add, update, and delete your own certifications in SwiftComply, and how your master copy relates to the copies each authority holds.

Managing Your Certifications (Service Provider)

Managing your testing certifications within SwiftComply Backflow

How to add a new test kit and update existing test kit details in SwiftComply Backflow.

Adding/Updating a Test Kit & Calibration

Managing your test kits & calibrations in SwiftComply Backflow

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