Who this article is for: Service Providers
Overview
If you're having trouble logging in to SwiftComply Backflow, the two most common fixes are resetting your password and clearing your browser's cache and cookies. This article walks you through both steps. If you've tried them and still can't sign in, our support team can help.
Resetting Your Password
If you're unsure your password is correct -- or your browser's autofill may be inserting an outdated value -- reset your password from the login page.
From the login page, click Forgot your Password? below the login button.
Enter the email address tied to your SwiftComply account and click Request Password Reset. A reset link will be sent to your inbox.
Open your email and look for a message with the subject line "SwiftComply Password Reset Request". If you don't see it, check your spam or junk folder.
Click the Password Reset link in the email.
Enter your new password in both fields, then click Reset Password.
Return to the login page and try signing in with your new password.
📝 The password reset link expires 1 hour after it's sent. If your link has expired, repeat the steps above to request a new one.
Password requirements:
At least 8 characters in length
Not based on a dictionary word
Has not appeared in public lists of compromised passwords (you can check yours at haveibeenpwned.com)
Clearing Your Browser's Cookies and Cache
If resetting your password doesn't resolve the issue, the next step is to clear cached data in your browser. Saved cookies and cached files can sometimes prevent SwiftComply from loading or authenticating correctly.
Open your browser's settings and clear the cached data and cookies. Each browser has slightly different steps -- select your browser for instructions:
Once the cache is cleared, fully close your browser (not just the tab).
Reopen your browser and navigate back to the SwiftComply login page.
Try logging in again.
Still Having Trouble?
If you've completed both steps above and still can't sign in, our support team can help. Email help@swiftcomply.com with a description of the issue, the email address you're using, and a screenshot of any error message you're seeing.
FAQ
Q: I didn't receive the password reset email. What should I do?
A: Check your spam or junk folder first. If it's still missing, double-check that the email address you entered matches the one tied to your SwiftComply account. If you still don't see it after a few minutes, contact help@swiftcomply.com.
Q: My password reset link doesn't work.
A: Reset links expire 1 hour after they're sent. Request a fresh link by repeating the reset steps above.
Q: I cleared my cache and reset my password, but I still can't log in.
A: Try logging in from a different browser or device to rule out a browser-specific issue. If you still can't sign in, contact help@swiftcomply.com with details about what you're seeing.
Q: Why are the password requirements so strict?
A: SwiftComply enforces strong password rules to protect your account and the data inside it. Passwords must be at least 8 characters, not based on a dictionary word, and not appear on known breach lists.
Q: I'm locked out, and the email on my account is no longer valid.
A: Contact your account administrator to update the email on file. If you're the sole user on the account, email help@swiftcomply.com for help.