SwiftComply

Head to your Customer List in the SwiftWorks navigation panel.

Enter the customer’s establishment name and address.

Provide any known details about all of the devices you’ll be servicing (e.g., type, frequency). This helps the city match the request with their system.

Choose which city or water authority you’d like to send pumpouts to for this establishment.

Verify Information Make sure the address and information that populated are all correct

Once submitted, the request will be reviewed by the city in their FOG platform.

1. Log in to SwiftWorks
 Head to your Customer List in the SwiftWorks navigation panel.
2. Click “Add Customer”
 Enter the customer’s establishment name and address.

3. Add Device Information
 Provide any known details about all of the devices you’ll be servicing (e.g., type, frequency). This helps the city match the request with their system.
4. Select the Water Authority
 Choose which city or water authority you’d like to send pumpouts to for this establishment.
5. Verify Information Make sure the address and information that populated are all correct
6. Submit the Request
 Once submitted, the request will be reviewed by the city in their FOG platform.

___________________________________________________________

After you submit a request, you’ll see a status next to each customer in your SwiftWorks list:

🕓 Pending – City is reviewing. You can’t submit pumpouts yet.

✅ Reporting – Approved. You can start submitting pumpouts.

❌ Rejected / Needs Info – City declined or needs more details before approval.

- 🕓 Pending – City is reviewing. You can’t submit pumpouts yet.
- ✅ Reporting – Approved. You can start submitting pumpouts.
- ❌ Rejected / Needs Info – City declined or needs more details before approval.

You can check status anytime in your Customer List.

Be as accurate and complete as possible when entering establishment and device info.

Double-check that you're selecting the correct water authority.

If a request is taking longer than expected, reach out to the city directly for updates.

- Be as accurate and complete as possible when entering establishment and device info.
- Double-check that you're selecting the correct water authority.
- If a request is taking longer than expected, reach out to the city directly for updates.

If you’re unsure about a request or need help using SwiftWorks, feel free to reach out to the SwiftComply support team—we’re always happy to help.

SwiftWorks allows you to request a connection to a FOG program directly within the platform. Once submitted, the city or water authority will review and approve the request from their end.

Submitting FOG Pumpouts in SwiftWorks: Connection Request Process

Find answers and get help from Intercom Support and Community Experts

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Submitting FOG Pumpouts in SwiftWorks: Connection Request Process

🛠️ How to Request a FOG Connection

Checking Your Request Status

🧠 Tips for a Smooth Approval

💬 Need Help?