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FOG Connection Requests in SwiftWorks
SwiftWorks makes it easy for service providers to submit FOG pumpout reports by connecting directly to the appropriate city or water authority. Providers can request a connection to a FOG program from within their SwiftWorks account, and city users can review and approve the request in their FOG portal.
This process ensures accurate, up-to-date information on establishments and devices while enabling both sides to communicate and manage connections without relying on intermediaries.
The steps below walk through how the connection request works from both the provider and city perspectives.
✅ Step 1: Provider Initiates Request in SwiftWorks
From the Customer List, providers click to add a new customer.
Fill out establishment details (name, address, etc.) and select the water authority the pumpouts should be submitted to.
Providers can also list the devices they’ll be servicing, including frequency and type. This helps the city user validate and match the devices on their end.
Note: The device info currently doesn’t pull from the city’s custom categories yet, but that enhancement is in progress.
🔄 Step 2: Request Sent to FOG for Review
When a provider submits a connection request, city users can review and approve (or reject) it directly in FOG.
Locate the Request
Go to the Providers tab in the left-hand menu
Select the Connection Requests Tab (above the search bar)
Find your requests in the list. Each request will display:
Request ID
Provider Name
Establishment Name
Created Date
Status
2. Open the Request
Click the blue request ID link to open the details page
After clicking the link, you can see all the data the provider submitted
3. Review the Request Details
You will see three main sections:
Requested Provider Data
Verify the provider exists in your system.
If the Provider does not exist:
Click on the green “Create new provider” button
Fill in any needed information
Requested Establishment Data
Check the establishment information
Use the search bar to confirm it’s already in your system
If the establishment does not exist
Click the green “Create New Establishment” button
Fill out the necessary information
Requested GCDs Data
Confirm the listed devices are correct
Most will auto-populate
If you need to enter new GCD Data
Click on the green “Create new GCD from this data”
Fill out the necessary information
💡If the devices or details don’t align, the city can reach out to clarify or reject the request.
Step 3: Approve, Save, or Reject
Save → Keeps the information so you can finish later.
Approve → Finalizes the request so the connection is active.
Reject → Declines the request (e.g., incorrect or incomplete details).
