What’s Changing?
Old Process (Manual & Admin-Heavy) | New Process (Streamlined & City-Managed) |
Provider submits request in SwiftWorks → goes to SwiftComply staff for review. | Provider submits request in SwiftWorks → request goes directly to the city in FOG for review. |
SwiftComply staff manually checks details in an internal admin tool. | City reviews and approves/rejects directly in the FOG UI. |
SwiftComply has to coordinate between provider and city. | Provider and city communicate directly. |
Delays due to extra review and back-and-forth. | Faster approvals and onboarding. |
Less visibility for cities on provider data. | Cities see full provider, establishment, and device details. |
Old Process (Manual + Admin-Heavy):
Previously, when a provider using SwiftWorks wanted to connect to an establishment in a FOG program, the request had to be reviewed manually by the SwiftComply team using an internal admin tool. Our support staff would often have to coordinate between the provider and the city, even though they didn’t have final authority to approve or deny the connection. This created delays, confusion, and a less-than-ideal user experience.
New Process (Streamlined + City-Managed):
Now, the connection request still begins in SwiftWorks, but instead of routing through SwiftComply staff, it goes directly to the FOG city user for review and approval within the FOG UI.
This shift brings several key benefits:
✅ Cities gain full control over incoming connection requests, with clear visibility into the provider’s submitted data.
🤝 Improved communication between cities and providers by enabling them to connect directly, without a third party in the middle.
👁️ Better transparency for cities to manage their program and ensure accurate, up-to-date information on establishments and devices.
📈 Streamlined onboarding for providers, who now have a more consistent and responsive process to start submitting pumpouts.
This update empowers both sides—cities can maintain cleaner data and better oversight, while providers experience faster setup and clearer guidance.