Sending System Emails from a City Email Address

Access: City Regulators

Overview: An overview of the process to have communications sent from SC with org chosen email address.

Topics:  Sending System Emails from a City Email Address

Sending System Emails from a City Email Address

Follow the instructions below to have communications from SwiftComply Backflow sent with your organization-chosen email. Generally, this will require the assistance of IT department members.

If you choose not to update your settings, all email communications to testers (sent-back test reports, certification and calibration updates, etc.) will come from support@swiftcomply.com. Letters alerting contacts that their backflows are due for testing will come from notifications@swiftcomply.com. 

Completion of this step is required to prevent system emails from being marked as spam. 

Add the following to your domain's SPF record:     ip4:149.72.227.46

This adds our IP address to the list of approved emails that can be sent from a government email, hugely reducing the likelihood that compliance and test reminder emails are marked as spam. 

If you have questions about this process please contact hello@swiftcomply.com