Access: City Regulators
Overview: An overview of the process to have communications sent from SC with org chosen email address.
Topics: Sending System Emails from a City Email Address
Sending System Emails from a City Email Address
Follow the instructions below to have communications from SwiftComply Backflow sent with your organization-chosen email. Generally, this will require the assistance of IT department members.
If you choose not to update your settings, all email communications to testers (sent-back test reports, certification and calibration updates, etc.) will come from support@swiftcomply.com. Letters alerting contacts that their backflows are due for testing will come from notifications@swiftcomply.com.
Completion of this step is required to prevent system emails from being marked as spam.
Add the following to your domain's SPF record: ip4:149.72.227.46
This adds our IP address to the list of approved emails that can be sent from a government email, hugely reducing the likelihood that compliance and test reminder emails are marked as spam.
If you have questions about this process please contact hello@swiftcomply.com
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