Access: City Regulators
Overview: An overview of the process to have communications sent from SC with org chosen email address.
Topics: Sending System Emails from a City Email Address
Sending System Emails from a City Email Address
Follow the instructions below to have communications from SwiftComply Backflow sent with your organization-chosen email. Generally, this will require the assistance of IT department members.
If you choose not to update your settings, all email communications to testers (sent-back test reports, certification and calibration updates, etc.) will come from firstname.lastname@example.org. Letters alerting contacts that their backflows are due for testing will come from email@example.com.
Completion of this step is required to prevent system emails from being marked as spam.
Add the following to your domain's SPF record: ip4:220.127.116.11
This adds our IP address to the list of approved emails that can be sent from a government email, hugely reducing the likelihood that compliance and test reminder emails are marked as spam.
If you have questions about this process please contact firstname.lastname@example.org