Table of Contents
1. Common Reasons for Email Issues
If a recipient hasn’t received a report email, possible causes include:
Email was filtered to Spam or another folder
CloudCompli is blacklisted or flagged by the recipient's mail provider (most common)
Incorrect email address entered
CloudCompli domain issues affecting delivery
2. How to Verify Email Delivery
You can check if CloudCompli successfully sent the report:
Go to the project/site page
Navigate to Recent Activity > Reports Emailed
Locate the report and review the email status icon
3. What the Status Icons Mean
✅ Green Checkmark
The email was successfully sent.
→ Ask the recipient to check their spam/junk folder or reach out to their IT team to ensure CloudCompli isn’t being blocked.⚠️ Yellow/Orange Exclamation Mark
There was an error in sending the report. Common reasons:The email address is incorrect
There’s a domain service issue on CloudCompli’s side
4. When to Contact Support
If the issue continues or if you suspect a domain issue:
Reach out to SwiftComply Support
Include the recipient's email address so we can investigate the delivery issue