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Why Didn’t My Report Email Get Delivered?

Troubleshoot why a recipient hasn’t received a report email from CloudCompli

Updated over a week ago

Table of Contents


1. Common Reasons for Email Issues

If a recipient hasn’t received a report email, possible causes include:

  • Email was filtered to Spam or another folder

  • CloudCompli is blacklisted or flagged by the recipient's mail provider (most common)

  • Incorrect email address entered

  • CloudCompli domain issues affecting delivery


2. How to Verify Email Delivery

You can check if CloudCompli successfully sent the report:

  1. Go to the project/site page

  2. Navigate to Recent Activity > Reports Emailed

  3. Locate the report and review the email status icon


3. What the Status Icons Mean

  • Green Checkmark
    The email was successfully sent.
    → Ask the recipient to check their spam/junk folder or reach out to their IT team to ensure CloudCompli isn’t being blocked.

  • ⚠️ Yellow/Orange Exclamation Mark
    There was an error in sending the report. Common reasons:

    • The email address is incorrect

    • There’s a domain service issue on CloudCompli’s side


4. When to Contact Support

If the issue continues or if you suspect a domain issue:

  • Reach out to SwiftComply Support

  • Include the recipient's email address so we can investigate the delivery issue

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