Description: A simple guide to managing your certifications in SwiftComply
Who this article is for: Service Providers
What this is about
Your certifications show that you're qualified to test backflow assemblies. You need at least one unexpired certification before you can submit test reports. This article walks you through adding, changing, and removing them.
🏙️ Some cities require more than one type of certification. If you're not sure what your city needs, reach out to the city directly — they'll let you know which certifications to add to your profile.
Keeping your certifications up to date
You're responsible for keeping your own certifications current in SwiftComply. When you renew an existing certification or earn a new one, update your profile right away so you don't miss a beat when it's time to submit test reports.
Finding your certifications
Click your initials in the upper right corner of the page.
Click Profile.
Click the MY CERTIFICATIONS tab.
You'll see each certification on its own card with the number, who issued it, the type, the expiration date, and a picture of the certificate.
Adding a certification
On the MY CERTIFICATIONS tab, click Add Certification.
Fill in the form (all fields are required):
Click Save, review your details on the next screen, and click Save again to confirm.
💡 If you already have a certification from the same agency and type, you'll see a Duplicate Certification warning. Click Continue to replace the old one, or Cancel to back out.
Changing a certification
Find the certification card you want to update.
Click the pencil icon on the card.
Update what you need — for example, change the expiration date when you renew, or upload a new file.
Click Save, then Save again to confirm.
Removing a certification
Find the certification card you want to delete.
Click the trash icon on the card.
In the Delete Certification window, click Delete to confirm.
⚠️ Heads up: once a certification is deleted, you can't get it back. And if it was your only unexpired one, you won't be able to submit new test reports until you add another.
How certifications affect your test reports
You need one unexpired certification to submit a new test report.
You can still submit reports for tests you completed before a certification expired.
SwiftComply picks one of your certifications for you when you submit a report — you can see which one was used on the finished report.
Need help?
Start a chat with our support team and we'll walk you through it.