Who this article is for: Service Providers
Overview
Before you can fill out a test report, you need to find the assembly you are testing. SwiftComply provides two search methods -- search by location address or search by assembly serial number. This article covers both methods and explains what to do when no results are found.
Getting to the Search Screen
Click Test Reports in the left navigation menu.
Click New Test Report.
The search screen appears with two search fields: Search By Serial Number and Search By Location.
Searching by Assembly Serial Number
Enter the serial number in the Assembly Serial Number field.
Press Enter or click the search button.
If the search is successful:
If the search is unsuccessful:
📝 When searching by serial number, the location information appears after you select an assembly so you can verify you have the correct one.
Searching by Location Address
Enter the street address (or a partial address) in the Location Address field.
Press Enter or click the search button.
If the search is successful:
If the search is unsecessful
💡 Sometimes less is more! Address formats can vary which can throw of search results. Instead of typing “7872 South Hampton Ave”, try typing “7872 S” first.
💡 If you need help searching, feel free to reach out to our support team at help@swiftcomply.com and include: the city/org, Location Address, and Assembly Serial Number. Our team will review to see if can see the information within the system.
What Happens When No Results Are Found
No Locations Found
You may see one of two messages displayed when no locations are found.
“No locations found, please revise your search or create a new one”
"No locations found, please revise your search or contact [Org Name]."
No Assemblies Found at a Location
You may see one of two messages displayed when no assemblies are found.
"No assemblies found, please revise your search or search by address instead."
"If the assembly you are looking for is not in the table, please verify the location or contact [Org Name]."
💡 If you need help searching, feel free to reach out to our support team at help@swiftcomply.com and include: the city/org, Location Address, and Assembly Serial Number. Our team will review to see if can see the information within the system.
FAQ
Q: Can I search by location name only?
A: The Location Address field is required. You can optionally add a Location Name to refine results, but a search will not run without an address value.
Q: Why don't I see the New Location or New / Replacement Assembly button?
A: These buttons are controlled by organization settings. If they are not visible, your authority has not enabled them for Service Providers. Contact your authority for assistance.
Q: What should I do if I cannot find the location or assembly?
A: Double-check the address or serial number for typos. If location creation is enabled, use the New Location button. Otherwise, contact your authority using the information displayed in the search results message.
Q: Can I search for an assembly by serial number and also see its location?
A: Yes. When you search by serial number and select an assembly, the Assembly Location section appears showing the associated address and location details.