Overview
Your SwiftWorks account can have multiple users -- typically your dispatchers, drivers, and office staff. Each teammate gets their own login and can work in SwiftWorks without sharing your password.
Inviting a new user
Click the three-dot more menu in the top header, then click Settings.
Click Users in the settings menu.
Click Add User.
Fill in the user's details:
User Name -- the teammate's name (used for display in your Users list).
User Email -- the email the invitation will be sent to. They'll use this to log in.
Click Send to send the invitation. The user receives an email with a link to set their password and sign in.
Invitation status
After you send an invite, the user appears in your Users list with one of two statuses:
Pending -- they've been invited but haven't accepted yet.
Accepted -- they've set their password and can now log in.
If a teammate didn't get the invitation email, ask them to check spam first. If it's still missing, delete and re-add them so a fresh email is sent.
Removing a user
Go to Settings → Users.
Find the user in the list.
Click the trash icon at the end of their row.
Confirm the deletion.
Removing a user is permanent. They'll lose access immediately and can't sign in again. You can't remove yourself or the account owner -- only other staff users.
FAQ
Q: Do all my staff users have the same permissions?
A: Yes. SwiftWorks doesn't have per-user permission roles for service providers. Anyone you add as a user can manage customers, orders, and compliance reports. Be thoughtful about who you invite.
Q: An employee left and I removed them -- did their work disappear?
A: No. Removing a user only revokes their access. Customers, orders, and compliance reports they created remain on your account.