Who this article is for: Authority users.
Overview
In pretreatment, an Industrial User (IU) is any facility that discharges wastewater into the public sewer system. Your Control Authority uses the IU directory in SwiftComply to track, manage, and monitor these facilities for compliance.
The IU Directory
Navigate to Industrial Users in the left sidebar. This opens a searchable, sortable table of all Industrial Users in your system.
The default visible columns are:
Status (the IU's compliance status: Compliant or Non-Compliant)
Name
IU Type(s)
Address
City
State / Prov
Postal Code
Phone
Discharge POTW
Permit Name & #
Permit Effective Date
Permit Expiration Date
Active
Additional columns are available through the column menu, including DBA Name, Account Number, and others. Use the column menu to show or hide columns based on your needs.
Click any row in the directory to open that IU's detail page.
IU Detail Page
The IU detail page is the central hub for all information about a facility. It is organized into three tabs:
Overview — Contains the Summary card, Contacts section, and Outfalls section.
Sample Reports — Shows all sample reports associated with the IU. See the Sample Reports Tab section below for details.
Documents — Shows a table of documents for the IU.
Summary Card
The Summary card displays the following information. The IU's name appears as the page title, and the card's header shows the IU's compliance status (Compliant or Non-Compliant).
Field | Description |
Active | Active or Inactive status chip |
DBA Name | Doing Business As name |
IU Type(s) | The IU types assigned to the facility |
Location Address | Facility service address |
Mailing Address | Mailing address, when it differs from the service address |
Account Number | Facility account number |
Discharge POTW | The POTW the facility discharges to |
Days & Hours of Operation | Operating schedule |
# of Employees | Facility employee count |
Phone | Facility phone number |
Website | Facility website |
Permit Name & # | Active permit name and number |
Permit Effective | Permit start date |
Permit Expiration | Permit end date |
SIC Code | Standard Industrial Classification code |
NAICS Code | North American Industry Classification System code |
Notes | Free-text notes |
Regulatory Rationale | The regulatory rationale recorded for the IU |
Contacts
The Contacts section on the Overview tab lists all contacts associated with the IU.
Adding a Contact
Click New Contact to add a contact. Fill in the following fields:
Field | Required | Description |
First Name | Yes | Contact's first name |
Last Name | Yes | Contact's last name |
Title | No | Contact's job title |
Yes | Contact's email address | |
Phone | No | Contact's phone number |
Type(s) | No | Multi-select: Owner, Property Manager, Onsite, Mailing, Maintenance |
Primary Contact | No | Yes or No |
Notes | No | Free-text notes about the contact |
Enable portal access | No | Gives the contact access to the industrial user portal. When this is checked, saving asks you to confirm and then sends the contact a registration email. |
Editing and Deleting Contacts
Click on an existing contact to view or edit their details. You can delete a contact from the contact detail view. You can mark multiple contacts as primary if needed.
Outfalls Section
The Outfalls section on the Overview tab lists all discharge points for the IU. Each outfall entry shows the outfall's Status, Outfall Name, Effluent Type, ID, and Pipe Diameter.
Click an outfall to view its detail page, which includes discharge limits and sample report configurations.
Click New Outfall to add a new discharge point.
Sample Reports Tab
The Sample Reports tab displays a searchable, filterable table of all sample reports for the IU. Click any row to open the sample report. For details on the sample report page itself, see Viewing and Filling Out a Sample Report.
Default Columns
Column | Description |
Status | The report's current status (Scheduled, Past Due, Submitted, Retracted). |
Outfall | The outfall this report is associated with. |
Report Name | The name of the Sample Report Configuration that generated this report. |
Analyte(s) | The analytes included in the report. |
Sample Type(s) | The sample types (Grab, Composite, etc.). |
Frequency | The report schedule (e.g., Monthly, Quarterly). |
Due Date | The deadline for submitting the report. |
Assigned To | Whether the report is assigned to Industry or Authority. |
Hidden Columns
Additional columns are available through the column menu but hidden by default: Enforceability, Lab Report, Chain of Custody, Submitted By, and Submitted On.
Filtering
All columns support filtering. Use the filter controls to narrow down reports by status, outfall, analyte, date range, or any other column. The search bar searches across all searchable columns.
Archive Filter
Use the archive filter to control which reports appear in the table:
Not Archived (default) — shows only active reports
Archived — shows only archived reports
All — shows both
IU Statuses
Status | Description |
Active | The facility is currently discharging and monitored under the program. |
Inactive | The facility is no longer discharging or has been shut down. |
What Happens When an IU Is Set to Inactive
When you change an IU's status from Active to Inactive, the system automatically:
Terminates active sample report configurations.
Deletes scheduled (future) sample reports.
Preserves submitted and historical sample reports.
Marks contacts and outfalls as inactive.
⚠️ You cannot set an IU to Inactive if it has active legal controls. The system will display: "This industrial user has active legal controls. Legal controls must be terminated in order to make an industrial user inactive."
What Happens When an IU Is Reactivated
When you change an IU's status back from Inactive to Active:
Notification-definition limits are automatically reactivated.
Compliance limits remain inactive and must be reactivated manually.
Contacts are automatically reactivated.
Outfalls remain inactive and must be reactivated manually.
FAQ
Q: Where do I manage an IU's permits?
A: Navigate to Permitting in the left sidebar to manage permits. You can also view active permit details directly in the Summary card on the IU detail page.
Q: Can an Industrial User contact edit their own record?
A: No. Only authority users can edit IU records.
Q: What contact types are available?
A: Owner, Property Manager, Onsite, Mailing, and Maintenance. You can assign multiple types to a single contact using the multi-select dropdown.
Q: What happens to contacts when the IU is inactivated?
A: Contacts are marked inactive along with the IU. When the IU is reactivated, its contacts are reactivated automatically.
Q: What happens to sample reports when an IU is inactivated?
A: Scheduled (future) sample reports are deleted. Submitted and historical reports are preserved and remain accessible.
Q: Can I permanently delete an IU?
A: Yes, but only when the IU is in Inactive status. The delete action is permanent and cannot be undone.