Logging In and User Profile

Access: City Regulators

Overview: Basics on logging into your account and navigating your SwiftComply User Profile

Topics:

• Creating and Resetting Your Password
• User Profile
• Updating/Changing Password
• Adding/Editing a Certification

Creating and Resetting Your Password

If you’re logging in for the first time, or If you’ve forgotten your login password, click Forgot your Password? below the login button.  

Once you have clicked this link a new page will appear where you enter your email address and select Request Password Reset. A link will be sent to your email account allowing you to create a password for your account. 

PLEASE NOTE:
Check your spam and junk mail folders for the email.

The password reset email is only active for one hour.

Also, for security, your password must have the following:

• At least 8 characters in length
• Not be based on a dictionary word
• Has not appeared in public lists of compromised passwords (Click here to check yours)

User Profile

The user profile is accessible in the upper right hand corner of the dashboard, next to your name by clicking the small grey arrow.

Once viewing your profile you can update your personal information, add certifications and update your password.  Be sure to click Save once you're done editing to be sure the new information is saved in the system.

Updating/Changing Password

To update/change your password first navigate to your user profile from the dashboard by clicking the small grey arrow next to your username.

Once viewing your profile information scroll down to the password section. Enter your old password and confirm your new one twice to reset your password. Click “Save” when finished.

Adding/Editing a Certification

To add a personal certification to your profile information first navigate to your user profile by clicking the small grey arrow next to your user name in the upper right hand corner of the Dashboard and select Profile.

Scroll down to the Certifications Section and select Add Certification

Fill out the required fields and select Save when finished

If you need to make changes to your certification, you can do so by going to your tester profile and scrolling down to the “Certifications” section of the page. 

In this section you’ll see the certifications you’ve entered into the system.  To edit information in your certification, click the pencil in the upper right hand corner of your cert.

Clicking the pencil will allow you to edit all of your certification information.  Once you’re done editing, click Update to save the new information.  When the certification is updated, the city will receive the updates and approve them.  The Tester will not be able to submit a test after the original certification expiration,  until the city approves the certification changes.

**Note: Users must have an active, up-to-date certification in the system in order to successfully submit a test.