Access: City Regulators
Overview: Basics on logging into your account and navigating your SwiftComply User Profile
Creating and Resetting Your Password
If you’re logging in for the first time, or If you’ve forgotten your login password, click Forgot your Password? below the login button.
Once you have clicked this link a new page will appear where you enter your email address and select Request Password Reset. A link will be sent to your email account allowing you to create a password for your account.
Check your spam and junk mail folders for the email.
The password reset email is only active for one hour.
Also, for security, your password must have the following:
- At least 8 characters in length
- Not be based on a dictionary word
- Has not appeared in public lists of compromised passwords (Click here to check yours)
The user profile is accessible in the upper right hand corner of the dashboard, next to your name by clicking the small grey arrow.
Once viewing your profile you can update your personal information, add certifications and update your password. Be sure to click Save once you're done editing to be sure the new information is saved in the system.
To update/change your password first navigate to your user profile from the dashboard by clicking the small grey arrow next to your username.
Once viewing your profile information scroll down to the password section. Enter your old password and confirm your new one twice to reset your password. Click “Save” when finished.
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